Shipping policy

Shipping costs will be added where applicable. Shipping charges are 11 AUD (standard postage) and 17 AUD (express postage) for domestic and vary, dependent on country, for international orders (not currently available). This is only charged when applicable. Domestic orders of total value 149 AUD or higher receive free shipping. Exchanges and refunds during 14 days following the delivery of your order, you may request the exchange or refund of items, which you must return to us in perfect condition accompanied by the original invoice. Returns will only be accepted if labels and original packaging are fully intact. Polka Socks cannot accept returns where labels have been removed. Products purchased on sale (discounted price) are not eligible for return or exchange. You are responsible for the shipping of returned items back to Polka Socks. Items lost in transportation will not be compensated for.

Shipping charges on returned merchandise are at the customer’s expense based on standard delivery rates. However, Polka Socks will not charge additional shipping on exchanges. Refunds for returned merchandise will be made within two weeks of the return of the product, to the original purchaser’s credit card. Note that additional duties and/or taxes will not be refunded. Neither will shipping costs. All exchanges are subject to availability. Faulty items will be exchanged to the same type of product in the same size, subject to availability. Refunds for faulty items can be made within the 14-day period following delivery. All products purchased during our final sale are not eligible for return or exchange. Exchanges and returns can only be made as described in Polka Socks’ instructions, which can be found in your confirmation e-mail. Items cannot be exchanged or refunded at any stores. All orders are fulfilled at our distribution centre in Brisbane (QLD, Australia) within 2 business days (subject to card clearance and stock availability, up to 3 days during sale). We operate Monday to Friday and not on public holidays. When your order is placed we will send you a confirmation of the purchase. Once your package is shipped we will send you an email with final confirmation and instructions on how to track and collect it. Our appointed courier partners in each region deliver all orders. Uncollected items are subject to 15 AUD will be charged for uncollected items if the package is to be re-sent.

Incorrect contact details An extra charge of 15 AUD will be charged for returned deliveries caused by entering incorrect or insufficient contact details. Orders to countries outside Australia may be subject to GST, import duties and/or taxes, which are levied once your package reaches your country.